With the value of digital currency on the rise, it’s more important than ever to take steps to help keep your digital currency safe. Please remember GDAX will never ask for your password, two-factor authentication code, or remote access to your computer.
Our top priority is the safety and security of customer funds. We work hard to proactively detect and prevent attempts to compromise customer accounts. It’s also important that customers take appropriate steps to minimize the risk of having their accounts compromised. Here are a few things you can do to protect your account:
- Create long, random and unique passwords for each account. Using a password manager such as 1Password or LastPass can make this easy to manage.
- Install two-factor authentication (2FA) for all of your accounts. We recommend Google Authenticator or another offline authenticator app such as Duo or 1Password. At a minimum, you should have two-factor authentication installed for all of your email accounts and your GDAX account. If you use Gmail as your email provider consider the Advanced Protection Program. You can read more about how to install two-factor authentication on your GDAX account here.
- Ask your mobile provider to add additional protections to your account. For example, request a PIN for your account, a port freeze for your number, and and SIM lock for your device so attackers can’t transfer your phone number to a new carrier. If your carrier does not support these protections, consider changing to a carrier that does.
- Be on the lookout for emails pretending to be from GDAX (known as “phishing attempts”). This is the most common way customers have their account compromised. We recommend bookmarking important websites and avoid clicking on hyperlinks or opening attachments in emails. GDAX will never ask for your password, 2FA code, or remote access to your computer.
- Confirm you are using authentic GDAX support. Only contact GDAX through our verified email address and phone number — email support: firstname.lastname@example.org and phone support: (855) 577–1727. Fake GDAX customer support numbers and pages are on the rise. Please be careful to verify any information you find on the internet, social media, and email.
- Protect your computer. Make sure your operating system is up to date and install a reliable antivirus software. Never install software from unknown sources.
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